Tactile Protect
Tactile Protect is our advanced data protection services offering:-
Backup as a Service (BaaS) Backup as a Service (BaaS) is a modern alternative to a traditional approach to backup. Instead of building and maintaining complicated in-house backup processes, businesses can choose to purchase backup and recovery services from a specialist.
Tactile Technology’s BaaS solution simplifies backup and is fully inclusive of all hardware, software and support. Our backup and data protection services give your IT team more time to focus on business-critical tasks instead of spending valuable time managing backups. Whether your current solution is due for renewal, isn’t performing adequately or you are reviewing how to improve, you can trust our specialist team to support all your backup and recovery requirements.
We selected Rubrik as our backup software vendor which allows us to provide fully tailored solutions for business of all sizes. We protect customers with single and multiple locations, 5TB to 5PB of data, across private, public and hybrid cloud environments.
Disaster Recovery as a Service (DRaaS) Tactile Technology’s Disaster Recovery as a Service (DRaaS) provides the ability to recover all your critical company IT systems offsite without the need for a secondary data centre.
In the event of a significant IT failure your servers, applications and data can be brought online rapidly allowing your business to continue operating with minimum disruption. Our solution is fully managed, flexible and scalable, allowing your business to have systems fully recovered by us at a geographically independent site, leaving your IT resources free to handle operations locally.
TACTILE TECHNOLOGY’S SERVICE GUARANTEE
Our BaaS solution is all about service. All our customers receive a dedicated account manager to ensure a high quality service from implementation through to daily proactive support. The account manager is supported by an implementation team then transitioned seamlessly to our UK hosted global support.
BaaS customers all benefit from unlimited access and use of ProtectView. ProtectView is a cloud-based, centralised platform which enables users to proactively view and monitor their entire Rubrik estate in a single pane of glass.
DRaaS from Tactile Protect
AVAILABILITY
24/7/365 Availability
Standby and invocation can be requested via our dedicated helpdesk. Once
invoked we will take ownership of recovering all the servers on cover, leaving the customer to concentrate on the crisis in hand.
SCOPE OF RECOVERY
Any and all supported servers that are replicated as part of our DRaaS solution are eligible for recovery at no additional cost.
ISOLATED NETWORKS
Every customer has dedicated networking segments, and all servers are recovered into the original address space. This makes recovery fast, reliable and familiar to the end user IT staff and their users.
RTO - Typically, a recovery will take between 1 and 2 hours for supported VM’s. File systems and physical servers may take a little longer.
RPO - Recovery can be performed to any point in time that is replicated to our data centre. Typically this is the latest version, however sometimes, as a result of ransomware for example, we can bring back earlier versions just as quickly.
ARCHITECTED FOR PERFORMANCE
Using high end components we aim to deliver a recovery environment that delivers an end user experience comparable to that in the original workplace.
NETWORKING SERVICES
As part of any standard recovery, we will take care of any orphaned Active Directory servers, migration of FSMO roles, missing DNS servers and DHCP in the main server subnet as required to make the environment stable for the servers and client devices.
OUTBOUND INTERNET ACCESS
By default, Internet access is blocked for the recovery server LAN to prevent any conflicts with cloud services during a test. On request, this can be enabled at no extra cost.
END USER ACCESS
The standard offering allows an IPSEC Site to Site VPN from our recovery environment into the customers main site, recovery site, or a 3rd party workspace. Other options available include multiple IPSEC tunnels, end user VPN clients and a fully customisable virtual desktop environment.
INITIAL DR TEST
We recommend an initial, free of charge, DR Test to prove the recoverability of the environment, and to enable both parties to document any anomalies that occur and their resolution. Tests do not impact the ability to continue performing normal backup protection or restores and are typically completed during a single day.
REGULAR DR TESTING
In addition to the initial DR test, an annual DR test is inclusive with all our DRaaS contracts as we recommend customers routinely test and update their business continuity plans to keep them optimal should they be needed.
FREE INVOCATION
Unlike many providers we don’t charge for the invocation in the event of a
DR. This removes the time consuming need for any fiscal decision making, especially when it may take some time to completely evaluate the scale of the crisis.
