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Why Did We Create Tactile Connect?

Every organisation has faced challenges when trying to provide high quality, secure and affordable connectivity between their sites for internet access. Today, we rely on our connectivity more than ever before as the majority of our business services are being connected over WAN and Internet links. Without connectivity the delivery of business information, payment services (both point of sale and Ecommerce) and voice/video communication simply would not occur. In today’s world: ‘no connectivity = no business’ which is the same as: ‘poor connectivity = poor business’.

Many organisations are being held to ransom by their suppliers who deliver extortionate MPLS services and offer no control over their network. Instead of a ‘one size fits all’ approach we offer a range of options based on different needs:

  • Wires only connections with 24-hour support

  • Managed service connections with managed routers

  • Software defined WAN service with IaaS or fully managed options

  • A complete software defined network with centrally managed software defined WAN services.

What Is Tactile Connect?

FTTC/GEA – We provide flexible, resilient infrastructure to deliver world class connectivity that empowers our customers with high quality internet access through the use of ADSL2+ and Fibre-to-the-Cabinet (FTTC) technologies. Our broadband service can be self managed by the customer or fully managed by Tactile Technology with full remote management and monitoring of the network.

Leased Lines – An internet leased line is a dedicated, private circuit that delivers internet connectivity to a customer’s site from a Tactile Connect point of presence. The Tactile Connect network is classed as the A end, i.e. the originating point of the internet circuit and the customers site is what is known as the B end i.e. the destination of the circuit.

An internet leased line will deliver unrivalled quality of service and unlike DSL services, they only have a four hour fault repair SLA compared to the 40 or 20 clock hour fix offered on most broadband products. Internet Leased Lines are delivered as a fully managed product meaning that Tactile Technology will supply appropriate hardware along with the circuit, once installed it will be remotely monitored and managed by our expert team. By having a fully managed service our customers are no longer susceptible to the headaches of managing the circuit which allows them to focus on their core businesses operations.

Ethernet First Mile (EFM) – Ethernet First Mile (EFM) is simply a connection from the customer premises to the exchange made up of multiple ‘bonded’ copper pairs. Unlike a traditional leased line which uses Fibre, EFM uses bundles of copper pairs meaning lower costs, high resilience and a faster installation time.

Ethernet and EFM services are ideal for customers who: require consistently high connectivity speeds, regularly transfer sensitive data from site to site, or have a high demand for uploads and downloads.

Ethernet is now the connectivity service of choice for corporate businesses and public sector organisations who need high performance, great flexibility and to still be good value for money.

What Tactile Connect Does

Tactile compute puts the control of your network infrastructure back into your hands with the ability to centrally manage it through software-defined network services and the ability to use hybrid WAN links to deliver the services your business requires. We achieve this security and flexible and the heart of the solution to prevent vendor lock-in”.


If your organisation is looking into there current Network Infrastructure and would like more information on Tactile Connect, please contact us below.

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